Document accessibility for counties, cities and special districts

Your website probably holds thousands of PDFs: agendas and minutes, permit applications, budgets, notices and plans. Under the ADA Title II rule, they need to meet WCAG 2.1 Level AA, and so does every new document you post after your compliance date. Includoc finds every document on your site, fixes them with AI and human review where it counts, and gives you the evidence your council, board and attorney will ask for.

Your deadline

Population comes from the most recent decennial Census. A department uses the population of the government it belongs to. If you're not sure which date applies, the deadline finder will tell you in under a minute. Our ADA Title II guide covers the rule in depth.

If your government has 50 or more employees, it already has an ADA coordinator. They're usually the right person to own this work, with communications, IT, records and the clerk's office.

What you can do with Includoc

Agendas, packets and minutes

These arrive every week, so they're where a good process pays off most. Build them from an accessible template, check each file before it's posted, and treat merged agenda packets as documents of their own, since they often combine staff reports, scanned letters and maps. Includoc checks each file before you post it and fixes it in minutes, including OCR for scanned pages. Our agendas and minutes playbook has a weekly routine for clerks.

Permits, applications and forms

Forms come first, because people use them to get services, and an old form that's still in use doesn't qualify for an exception. We label existing form fields, add tooltips and fix the tab order. For the forms residents depend on most, the human-verified tier adds a specialist's review and a screen-reader test. See our guide to accessible PDF forms.

Budgets and financial reports

Budget books and financial reports are long and full of tables. We mark header rows and columns so screen reader users hear each number with its labels, build bookmarks from headings, and flag complex tables for a person to check.

Notices, ordinances, plans and maps

Scanned ordinances get a text layer through OCR before they're tagged. Maps and site plans need a written summary or an alternative format. We flag them so you can add one, because a map's meaning can't be guessed by software.

Older documents

Not everything has to be fixed. Documents posted before your compliance date that no one needs to get a service, and content kept in a clearly marked archive, may qualify for an exception. Includoc suggests candidates (posted before your date, not changed since, no form fields), but your team decides, with a written justification that's kept in the audit trail. See Title II exceptions explained.

How it works for your organization

Pricing that fits a local budget

• Organization Standard, $3,600/yr: one website inventory with up to 5,000 documents, weekly monitoring, 1,000 AI pages a month, 10 seats, exemption tracking, board reports, and invoice and purchase-order billing.
• Organization Plus, $7,200/yr: three websites with up to 25,000 documents, daily monitoring, 3,000 AI pages a month, unlimited seats, single sign-on, priority support and a quarterly review call.
• Smaller office? Pay as you go at $1.50/page, or Pro at $99/mo for a communications team of up to three people.
• Human-verified pages: $4 for standard pages, $7 for complex pages with tables or charts, and $20 for form pages.
• Multi-year savings: prepay an Organization plan for more than one year and save 10%.

For a typical human remediation vendor, $5 to $8 a page is common for standard pages. Try the remediation cost calculator with your own document count, or see full details on our pricing page.

Paperwork and purchasing

We've set up Includoc to fit how local governments buy:

• P-card: pay-as-you-go pages and Pro work on a purchasing card.
• Quotes: request a written quote any time, for your three-quote process or your files.
• Small-purchase limits: thresholds vary by state and by entity. Organization plans are priced to fit under many common limits, which can spare you a formal RFP. Check your own rules.
• Vendor documents: W-9, certificate of insurance, security overview, our data processing addendum, and our Accessibility Conformance Report once it's published.
• Invoices: with your purchase order number and net-30 terms, paid by ACH or wire.
• Vendor registration: we'll register in your vendor portal.
• Fiscal year timing: many local governments start their fiscal year on July 1. A pilot this year can lead into an annual plan in the next budget.

Request documents or a quote.

Founding pilot

We're offering a founding pilot to the first 10 to 15 organizations. It costs $1,500 one-time and runs for 60 days:

• A full inventory of the documents on your website, with a prioritized plan
• Your top 20 forms human-verified
• 60 days of Organization Standard
• A 15-minute check-in every week
• A council-ready progress report

We agree on success criteria with you at the start. If you move to an annual plan within 60 days, the full $1,500 is credited toward it. In return, we ask for your feedback on the product and, with your approval, a short case study. Pilot case studies will appear here as organizations finish their pilots.

Ask about the founding pilot.

Get started

• Check a document free. No account needed.
• Book a 20-minute walkthrough to see an inventory and the review screen.
• Read the ADA Title II guide for the full rule.